FAQS

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at shopmizanurdesigns@gmail.com.

Do you accept returns?

We want to provide you with the best experience possible, so we take customer satisfaction very seriously. At this time, we cannot accept returns, however we will always strive to ensure the satisfaction of our valuable customers. If you have received a damaged or incorrect item, we will happily refund or replace the item as quickly as possible. If you have an issue, please contact us for help.

Please Note: We give you 7 days to send the damaged or incorrect product back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include a name and order number on the returned parcels. If you your package is on the way, you must wait for it to arrive and it is received before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty. You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have misspelled or entered in an incorrect address, simply reply to your order confirmation  email and confirm. Notify us via email at shopmizanurdesigns@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship nationwide from Indiana. The average shipping time is 15-25 business days.

What should I do if my package says delivered but I have not received it?

Once orders leave our facility, they become the property of the shipper. If your package says delivered and you are unable to locate, please contact your family members and neighbors first as they often end up in familiar hands. If you are still unable to locate your package, please contact your shipping provider.